Česky
What does your normal working day look like?
Every day is completely different and you never know what it will bring. I usually have a lot of meetings during my working hours, where we cover a variety of topics, from security to personnel issues to opening new departments. I'm kind of a liaison between the different disciplines and departments.
How did you get into your current job?
I was previously a process specialist at CDR, and my job was to make the entire facility more efficient. Gradually, it became clear that there was a need for a permanent operations manager at the Centre and the choice fell to me. I had a great advantage in that I already knew the CDR and its people very well.
How is the position of operations manager different from a process specialist?
Before, I went more in-depth and always dealt with a specific process and its individual steps. For example, how patients get in - someone has to make an appointment, someone has to enter the appointment into the system, someone has to tell patients what to bring. There are a lot of sub-steps involved and my aim was to make sure that the whole end process was as efficient as possible. Now my job is more general. I become aware of a problem and try to delegate it to a specific specialist. I work more conceptually and strategically.
You moved to AKESO Holding from EY, were there any similarities between the two positions?
At EY, I was a project manager and also worked as a business analyst and consultant. When I joined CDR as a process specialist, my job description did not change much, only at EY it was mostly assignments from external clients, often from the state administration. In my current position, however, I deal with a lot of different things and my work at EY was much narrower in comparison.
From that, one would expect you to have a background in economics, but you studied geography. Do you use any knowledge from your studies in your professional life?
Geography is actually quite similar to my current job in terms of how general it is and how many disciplines it encompasses. At school we learned about geology, geomorphology, hydrology or climatology. It may be superficial, but we touched on many disciplines. And that's close to what I'm doing now. In geography and in managing the operation of the Mental Rehabilitation Centre, you need to be organised and work conceptually, to be able to link the different areas that are related.
Why did you choose healthcare?
My former job was no longer making sense to me and I saw and see great potential in healthcare. Our healthcare system is good, but it's ossified, so I wanted to see what I could do about it. Then, a bit by chance, I got into CDR and quickly got "hooked". I'm glad I got into psychiatry specifically because I enjoy it a lot and I'm not sure I would have with other areas of medicine. In fact, psychiatry is specific within medical care, other fields seem more straightforward to me. At the same time, it's an area that hasn't been talked about much for a long time. Fortunately, that's getting better now.
What are your main goals for the coming months and years with CDR?
That's easy, to open all the inpatient wards. Our full capacity will be 200 beds, we're at about 140 now. That's the first big goal. To do that we need to recruit enough staff, that's the 2nd goal, without that we can't do it. Then the 3rd goal is to provide the best possible conditions for all our staff, both in terms of safety and facilities. Because then they will feel good at work, they will enjoy coming to work and they will be able to provide the best care to our patients.
